Responsible Gaming at xx998
xx998 believes that gambling should always be an entertaining activity — never a financial burden or a source of personal harm. We provide every player in Bangladesh with practical tools, clear guidance, and dedicated support to ensure the experience remains enjoyable, controlled, and safe. This page outlines everything you need to know about our responsible gaming framework.
Our Commitment
Tools Designed to Keep You in Control
18+ Age Verification
Every xx998 account applicant must confirm they are 18 years of age or older. We conduct KYC document checks on all accounts and reserve the right to suspend any account where age verification cannot be completed satisfactorily.
Deposit Limit Controls
Set a daily, weekly, or monthly deposit cap directly from your xx998 account settings. Once a limit is active, it cannot be increased immediately — a mandatory 7-day cooling period applies to any upward adjustment, giving you time to reflect before spending more.
Session Time Reminders
xx998 automatically sends an on-screen notification after every 60 minutes of continuous gameplay, reminding you of how long you have been active in the current session and prompting you to take a break if needed.
Time-Out Periods
Need a short break from betting? You can activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account remains open but all betting, deposit, and casino functions are suspended until the period expires.
Self-Exclusion Programme
If you feel that gambling is no longer a recreational activity for you, xx998's self-exclusion tool lets you close access to your account for a minimum of 6 months or permanently. Requests are actioned within 24 hours with no questions asked.
Dedicated Support Team
xx998 maintains a dedicated responsible gaming support channel. If you or someone you know is experiencing difficulties related to gambling, our trained support staff are available to listen, guide you through the available tools, and help you access further assistance.
1 Age Restriction Policy
xx998 operates a strict 18+ age policy across all services, including sports betting, live casino, slots, Teen Patti 20-20, and all other games available on the platform. This policy applies to every player in Bangladesh regardless of the type of product accessed.
At the point of registration, all users must confirm via a checkbox declaration that they are 18 years of age or older. This declaration is a binding condition of account creation. xx998 reserves the right to request identity verification documents — including National Identity Cards (NID), passports, or birth certificates — at any stage of the account lifecycle to confirm a player's age.
Where verification documents reveal that a player is under 18 years of age, xx998 will:
- Immediately and permanently close the account
- Withhold any winnings accrued during the period of underage play
- Refund any net deposits made by the underage player
- Retain a record of the incident for internal compliance purposes
Parents and guardians in Bangladesh are encouraged to make use of internet filtering and parental control software to prevent minors from accessing online gambling platforms. If you suspect that a minor has registered an account on xx998, please contact us immediately at [email protected].
2 Understanding Problem Gambling
Problem gambling occurs when a person's gambling behaviour begins to cause harm — to their finances, their personal relationships, their mental health, or their professional life. It can affect anyone, regardless of age, background, or experience level. Recognising the difference between recreational gambling and problem gambling is the first and most important step toward getting help.
Recreational gambling at xx998 is characterised by the following: the player sets and respects a budget before playing, accepts losses as part of the game, plays for entertainment rather than to win back losses, and is able to stop gambling freely at any time. The activity does not occupy an disproportionate amount of the player's thoughts, time, or money.
Problem gambling, by contrast, tends to involve one or more of the following patterns:
- Gambling with money that was intended for essential expenses such as rent, food, or utility bills
- Chasing losses — placing further bets in an attempt to recover money that has already been lost
- Borrowing money from friends, family members, or financial institutions specifically to fund gambling activity
- Feeling unable to stop gambling even when you want to
- Concealing the extent of your gambling from people close to you
- Gambling to escape personal difficulties, stress, anxiety, or depression
- Neglecting work, family, or social responsibilities because of time spent gambling
xx998 takes problem gambling seriously and actively monitors player behaviour for patterns that may indicate a developing problem. Where such patterns are identified, our responsible gaming team may proactively reach out to the player concerned to offer guidance and support.
3 Deposit & Spending Limits
One of the most effective tools for maintaining control over your gambling activity is setting a personal deposit limit. xx998 allows you to define a maximum amount that you are permitted to deposit into your account over a specified time period. This limit applies regardless of the payment method used — whether bKash, Nagad, Rocket, Upay, or bank transfer.
| Limit Type | Period | Effect | Increase Waiting Period |
|---|---|---|---|
| Daily Deposit Limit | Resets every 24 hours (BST) | Blocks deposits above the set amount within the day | 7 days |
| Weekly Deposit Limit | Resets every 7 days | Blocks deposits above the set amount within the week | 7 days |
| Monthly Deposit Limit | Resets on the 1st of each month | Blocks deposits above the set amount within the month | 7 days |
How to Set a Deposit Limit
Log in to your xx998 account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Enter your preferred limit in BDT (৳) and confirm. The limit takes effect immediately. Any reduction to an existing limit is applied instantly; any increase is subject to the 7-day waiting period described above.
4 Time-Out & Cool-Off Features
xx998 provides a time-out feature that allows you to take a temporary break from gambling without permanently closing your account. This is particularly useful if you feel you need a short period away from the platform to reassess your habits, recover from a losing streak, or simply take a mental break.
Available Time-Out Durations
- 24-hour time-out: Suspends all betting and deposit functions for one full day from the moment of activation.
- 48-hour time-out: A two-day suspension, useful over a weekend or following a period of high-volume play.
- 7-day time-out: A one-week cool-off period, recommended if you have been playing more frequently than usual.
- 30-day time-out: A full calendar month away from the platform. After 30 days, your account is automatically reactivated unless you choose to extend or convert the time-out to a full self-exclusion.
What Happens During a Time-Out
While a time-out is active, you will not be able to log in to place bets, access casino games, make deposits, or participate in any wagering activity on xx998. Your account balance and existing data are preserved in full. Pending withdrawal requests will continue to be processed normally during the time-out period. You will not receive any promotional emails or bonus notifications while the time-out is active.
Activating a Time-Out
Time-outs can be activated instantly via Account Settings → Responsible Gaming → Time-Out, or by contacting xx998 support at [email protected]. Support-activated time-outs are applied within one hour of the request being received.
5 Self-Exclusion Programme
Self-exclusion is the most comprehensive responsible gaming tool available on xx998. It is designed for players who feel that gambling has become a problem and who need a firm, extended barrier between themselves and the platform. xx998 treats all self-exclusion requests with the utmost seriousness and processes them as a matter of priority.
Self-Exclusion Duration Options
- 6-month exclusion: Your account is suspended for a minimum of 6 months. After this period, you may submit a written request to reactivate — subject to a mandatory 7-day reflection period and identity re-verification.
- 1-year exclusion: Account suspended for 12 months with the same reactivation conditions as the 6-month option.
- 5-year exclusion: A long-term exclusion for players with serious concerns about their gambling behaviour.
- Permanent exclusion: Irrevocable closure of your xx998 account. Permanent exclusion cannot be reversed under any circumstances.
How to Apply for Self-Exclusion
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1
Contact xx998 Support
Send an email to [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion duration in the email body.
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2
Identity Confirmation
Our team will confirm your identity using the details registered on your account. This step ensures the exclusion is applied to the correct account and prevents misuse of the tool.
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3
Account Suspension Applied
Within 24 hours of your confirmed request, your xx998 account will be suspended. You will receive a confirmation email once the exclusion is active. All marketing communications will cease immediately.
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4
Balance Withdrawal (if applicable)
Any remaining balance in your account at the time of self-exclusion will be processed for withdrawal to your registered payment method (bKash, Nagad, Rocket, or bank account) within 3–5 business days.
6 Warning Signs to Watch For
It is not always easy to recognise when gambling is becoming a problem — especially in the early stages. The following warning signs are commonly associated with the development of problem gambling behaviour. If you recognise two or more of these signs in yourself or someone close to you, we strongly encourage you to reach out to xx998 support or a professional counselling service.
Spending more money on gambling than you can comfortably afford to lose, or gambling with money set aside for bills, rent, or groceries.
Chasing losses — continuing to bet in an attempt to win back money that has already been lost, often with increasingly larger stakes.
Feeling anxious, irritable, or restless when you are not gambling, or when you attempt to reduce or stop your gambling activity.
Lying to family members, friends, or colleagues about how much time and money you spend gambling on xx998 or other platforms.
Borrowing money, selling possessions, or taking out loans in order to fund gambling activity or to pay off gambling-related debts.
Neglecting work responsibilities, study commitments, family time, or personal health because of time spent gambling or thinking about gambling.
Using gambling as a way to escape from problems, relieve stress, manage anxiety, or cope with feelings of sadness or loneliness.
Having previously tried and failed to control, reduce, or stop your gambling activity, even after experiencing significant negative consequences.
7 Additional Player Protection Tools
Beyond the core responsible gaming tools described above, xx998 provides several additional features and practices to support healthy gambling habits among Bangladesh players.
Reality Check Notifications
Players can configure reality check notifications to appear at intervals of their choosing — every 30 minutes, 60 minutes, or 90 minutes. Each notification displays the amount of time elapsed since the current session began and prompts the player to decide whether to continue or stop. Reality checks can be configured via Account Settings → Responsible Gaming → Session Reminders.
Account Activity History
Your full betting and transaction history is available at all times within your xx998 account dashboard. Reviewing your history on a regular basis — weekly or monthly — is a straightforward and effective way to maintain awareness of your gambling habits and spending patterns over time.
Loss Limit Controls
In addition to deposit limits, xx998 allows players to set a maximum net loss threshold for a given day, week, or month. Once the loss limit is reached, the system automatically prevents further betting activity for the remainder of the period, regardless of account balance. Loss limits can be set in BDT (৳) via Account Settings → Responsible Gaming → Loss Limits.
Protecting Minors
If you share a device with younger family members, xx998 strongly recommends that you log out of your account after each session and enable password protection on your device. Never share your xx998 login credentials with anyone, including family members. If you have reason to believe a minor has accessed or attempted to access your xx998 account, contact support at [email protected] immediately.
8 Contacting xx998 Support
If gambling is causing you distress, financial hardship, or harm to your personal relationships, please do not hesitate to reach out. Our responsible gaming support team is available to help. We will never judge you for asking for help — in fact, we consider it a sign of strength and self-awareness.
You can contact the xx998 responsible gaming team at any time using the details below. When reaching out, please mention "Responsible Gaming" in the subject line of your email so that your message is routed directly to our dedicated team rather than the general support queue.
Responsible Gaming Support
Our trained support staff are available to help you activate any of the tools described on this page — deposit limits, time-outs, self-exclusion — or simply to talk through any concerns you may have about your gambling habits. All communications are treated with complete confidentiality.
[email protected]What to Expect When You Contact Us
When you contact xx998 support regarding responsible gaming, you can expect the following:
- A response within 4 hours during standard Bangladesh business hours (9:00 AM – 10:00 PM BST)
- A respectful, non-judgmental interaction with a trained support representative
- Clear, step-by-step guidance on activating whichever protective tool best suits your situation
- Immediate action on any self-exclusion or time-out request — within 24 hours at most
- Ongoing follow-up if you have asked us to check in with you after a cooling-off period
Play Responsibly — Enjoy xx998 Your Way
Set your limits, use your tools, and enjoy cricket betting, live casino, and slots as the entertainment they are meant to be. When you are ready to play — xx998 is here for you. 18+ only.